Welcome to Muslim Stationary Mart. We strive to provide you with high-quality products and excellent customer service. Please read our Return and Refund Policy carefully to understand your rights and obligations when making a purchase from us.
1. Returns
1.1 Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 business days of receiving your order. We will provide instructions on returning the item for a replacement or a refund.
1.2 Incorrect Items: If you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item if necessary.
1.3 Change of Mind: We do not accept returns for change of mind or if you no longer want the item. Please make sure to read product descriptions and ask any questions before making a purchase.
2. Refunds
2.1 Defective or Damaged Items: If you are entitled to a refund due to receiving a defective or damaged item and a replacement is not available, we will issue a refund to your original payment method.
2.2 Incorrect Items: If you receive an incorrect item and a replacement is not available, we will issue a refund to your original payment method once the incorrect item is returned to us.
2.3 Processing Time: Refunds may take 7 business days to process after we receive the returned item.
3. Return Process
3.1 Contact Us: To initiate a return, please contact us at muslimstationarymart@gmail.com or 03361287540.
with your order number and details of the issue.
3.2 Return Shipping: You will be responsible for shipping the item back to us unless otherwise specified.
3.3 Condition of Returned Items: Returned items must be in their original packaging and in unused condition to be eligible for a refund or replacement.
4. Exchanges
4.1 Damaged or Defective Items: If you receive a damaged or defective item and would like to exchange it for the same item, please contact us to arrange the exchange.
4.2 Incorrect Items: If you receive an incorrect item and would like to exchange it for the correct item, please contact us to arrange the exchange.
5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at muslimstationarymart@gmail.com or 03361287540. Our customer service team will be happy to assist you.
By making a purchase from Muslim Stationary Mart, you agree to abide by the terms of this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.
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